Quotation Request

Contact us on: 0845 1776600

Email: info@londonceramics.co.uk

Delivery

Kerbside Deliveries

This means your order will be delivered by a lorry with a lifting mechanism attached to it. The driver will manoeuvre the lorry as near as possible to the property and will lower the pallet to the ground. This is the cheapest form of delivery. This delivery method should not be used if the delivery site is not level or the ground is not firm.

Deliveries are made between 9.00am and 5.30pm. We can ask the driver to ring you 1 hour before delivery to arrange to meet you on site. This can normally be arranged. We can also offer a pre 12am delivery at a charge of £40 + vat. If you require either of these two options please advise asap. We book deliveries weeks in advance and it may not be possible to accommodate requests made at the last minute. We may deliver the stone and materials on separate lorries. It is essential that adhesives, grouts and sealers are moved inside immediately after delivery.

Returns

Please check your delivery carefully on arrival and notify us within 24 hours of any damage. Anything which has been delivered damaged will be replaced free of charge.

If you wish to return any item this will be accepted as long as the goods arrive back in merchantable condition. The return will be subject to a 25% restocking charge and the client will be responsible for the cost of carriage.